Refund policy

Last updated: August 30, 2026

We offer a 30-day return period beginning on the date your order is delivered.

Return eligibility

To qualify, the product must be in substantially the same condition in which it was received and include its original accessories, manuals, packaging, and proof of purchase. Reasonable inspection is permitted, but products damaged through installation, misuse, modification, neglect, or an accident may not qualify for a change-of-mind return.

Start a return

Email support@dash-guard.com with your order number and reason for return. For damage or defects, include clear photos or video where practical. Do not mail an item before receiving authorization.

Approved returns must be sent to 60 Central Park Roadway, Unit 1003, Etobicoke, Ontario M9A 0E6, Canada. We will confirm instructions in your authorization. Unapproved returns may be refused.

Return shipping

If we sent the wrong item, or the item arrived damaged or defective, Dashguard will provide a prepaid return label or reimburse reasonable return shipping approved in advance. For change-of-mind returns, the customer is responsible for return shipping. Original shipping charges are not refundable unless required by law or the return results from our error.

Damaged, defective, or incorrect orders

Inspect your order promptly and contact us as soon as possible if it is damaged, defective, or incorrect. We will assess the issue and provide an appropriate remedy. Defects arising after delivery may also be covered by our Limited Warranty and applicable legal warranties.

Non-returnable items

We cannot accept products materially altered, abused, or damaged after delivery, or items marked final sale where permitted by law. This does not limit rights that cannot legally be excluded.

Exchanges

Contact us to request an exchange. When approved, we may replace the item directly or ask you to return it and place a new order, depending on availability.

Refunds

We will inspect the return and notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional processing time. If more than 15 business days have passed since approval, contact us.

European Union and United Kingdom consumers

Where applicable, consumers may cancel a distance purchase within 14 days without giving a reason. Statutory exceptions and legal rights continue to apply.

Contact

Email support@dash-guard.com before sending any return.